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Our playbook for the in-app survey across enterprise accounts

yuki_rourke_18338

We're working through the in-app survey and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

paul_trin_083cd

Curious what cadence you landed on. We over-asked and renewal rate tanked.

liam_okafor_4d04c

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

tom_frei_53ca0

Same setup here. In our case it came down to dashboards being too broad.

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