Quick one. Since we scaled past 5,000 accounts, our response rate has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?
Worth checking your response rate window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for self-serve users.
We measure NPS weekly now and it's made the feedback widget decisions much easier.
+1. The Intercom step is where ours kept breaking.
