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Moved CES with the in-app survey — here's our setup

lena_voss_56fc8

Posting this for new onboarding cohorts. We care most about NPS and I'm not sure session replay is the lever. Talk me out of it?

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lena_ng_73222

+1. The Slack step is where ours kept breaking.

nadia_pace_71582

Honestly auto-theming didn't move CSAT for us. Microsoft Teams did more.

mira_rourke_3a731

Following. We're about to do the same thing for self-serve users.

priya_pace_9f266

Following. We're about to do the same thing for our SMB tier.

esme_lund_a04a7

Spent a week on this. The fix was tying journey alerts to the account owner field.

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