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Zendesk sync dropping NPS — anyone seen this?

nina_ng_4069d

Posting this for self-serve users. We care most about NPS and I'm not sure the in-app survey is the lever. Talk me out of it?

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kiran_soto_51cb8

Following. We're about to do the same thing for renewals at risk.

jack_dunn_96383

Curious what cadence you landed on. We over-asked and the health score tanked.

gus_voss_6695d

Honestly segments didn't move churn for us. HubSpot did more.

jack_akoto_3298e

We measure NPS weekly now and it's made dashboards decisions much easier.

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