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Is there a way to break out renewal rate by our SMB tier?

nina_pace_21d6d

Posting this for new onboarding cohorts. We care most about churn and I'm not sure session replay is the lever. Talk me out of it?

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omar_okafor_2793b

We hit this too. Scoping session replay to new onboarding cohorts first made it manageable.

owen_calvi_1ce7d

We measure response rate weekly now and it's made the in-app survey decisions much easier.

ivy_pratt_cba9a

Honestly NPS surveys didn't move renewal rate for us. Snowflake did more.

esme_marsh_b98fd

Same setup here. In our case it came down to response routing being too broad.

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