We're working through the in-app survey and we added a second product line. Curious how others have handled it, especially around churn. Any rules of thumb?
Have you tried routing it through Jira? Fixed the CES gap for us.
Worth checking your CES window. Ours was skewed until we narrowed it.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Spent a week on this. The fix was tying CSAT surveys to the account owner field.
Curious what cadence you landed on. We over-asked and CES tanked.
