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Pulling NPS out through the API for our warehouse

bea_reyes_ec4ba

We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?

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Comments

sofia_pace_1a20f

Honestly CSAT surveys didn't move churn for us. HubSpot did more.

nina_vance_35827

We measure the health score weekly now and it's made response routing decisions much easier.

yuki_vance_26b7f

We hit this too. Scoping session replay to renewals at risk first made it manageable.

jack_nair_ce0a7

Have you tried routing it through Marketo? Fixed the NPS gap for us.

theo_vance_79615

Curious what cadence you landed on. We over-asked and CSAT tanked.

kiran_boyd_3a161

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.