Quick one. Since we scaled past 5,000 accounts, our NPS has been all over the place. Is that a session replay config issue or are we reading it wrong?
Same setup here. In our case it came down to journey alerts being too broad.
Curious what cadence you landed on. We over-asked and response rate tanked.
Have you tried routing it through Zapier? Fixed the time-to-resolution gap for us.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.
