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How do you handle dashboards when we scaled past 5,000 accounts?

theo_soto_1b62b

Posting this for new onboarding cohorts. We care most about response rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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diego_mehta_79632

+1. The Intercom step is where ours kept breaking.

tom_reyes_5d489

We measure the health score weekly now and it's made journey alerts decisions much easier.

sofia_ng_969da

Spent a week on this. The fix was tying journey alerts to the account owner field.

marcus_holt_b9f0e

Honestly segments didn't move renewal rate for us. Zendesk did more.

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