nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do you handle dashboards when volume tripled after launch?

nadia_ng_8880d

We measured response rate before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

Find more posts tagged with

Dashboards

Comments

gus_nair_167fc

+1. The Segment step is where ours kept breaking.

yuki_okafor_aad37

+1. The Zendesk step is where ours kept breaking.

gus_mehta_25642

Curious what cadence you landed on. We over-asked and renewal rate tanked.

sofia_webb_4b1e3

Worth checking your the health score window. Ours was skewed until we narrowed it.

marcus_holt_f8074

Curious what cadence you landed on. We over-asked and response rate tanked.

sofia_boyd_efd24

Honestly CES tracking didn't move CSAT for us. Zendesk did more.

theo_soto_3b26f

Spent a week on this. The fix was tying session replay to the account owner field.

yuki_soto_19781

Have you tried routing it through Salesforce? Fixed the the health score gap for us.