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What worked for us setting up session replay

omar_nair_3c340

Posting this for renewals at risk. We care most about renewal rate and I'm not sure CES tracking is the lever. Talk me out of it?

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mira_calvi_9274d

Following. We're about to do the same thing for self-serve users.

priya_pratt_9ff95

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

paul_akoto_01b6d

Have you tried routing it through HubSpot? Fixed the response rate gap for us.

jack_dunn_dba9e

Honestly journey alerts didn't move time-to-resolution for us. Marketo did more.

mira_reyes_14f34

Following. We're about to do the same thing for self-serve users.

esme_reyes_1d794

We hit this too. Scoping segments to enterprise accounts first made it manageable.