Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a CSAT surveys config issue or are we reading it wrong?
We hit this too. Scoping dashboards to trial users first made it manageable.
Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.
Same setup here. In our case it came down to CES tracking being too broad.
+1. The Jira step is where ours kept breaking.
Have you tried routing it through Salesforce? Fixed the CES gap for us.
