We measured CSAT before and after turning on journey mapping. The result surprised us. Anyone seen the same?
We measure churn weekly now and it's made journey mapping decisions much easier.
We hit this too. Scoping the feedback widget to self-serve users first made it manageable.
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly NPS surveys didn't move renewal rate for us. Zapier did more.