Quick one. Since we added a second product line, our renewal rate has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
Same setup here. In our case it came down to CES tracking being too broad.
We measure renewal rate weekly now and it's made the feedback widget decisions much easier.
Honestly response routing didn't move CES for us. Snowflake did more.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
