nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

What we shipped with response routing this quarter

kiran_carr_ae7ac

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

sam_akoto_33baa

Same setup here. In our case it came down to dashboards being too broad.

omar_holt_d50ed

Have you tried routing it through Jira? Fixed the response rate gap for us.

theo_lund_d30e2

Honestly auto-theming didn't move churn for us. Jira did more.

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