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How do you handle NPS surveys when we moved to a quarterly cadence?

ravi_ng_6d4b9

Trying to get auto-theming right for our SMB tier. The defaults don't quite fit. What did you change?

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esme_marsh_6eaad

We measure the health score weekly now and it's made auto-theming decisions much easier.

sam_ng_0ad87

Honestly journey alerts didn't move response rate for us. Microsoft Teams did more.

liam_holt_2ad61

Honestly auto-theming didn't move time-to-resolution for us. Segment did more.

liam_vance_21b8b

We measure churn weekly now and it's made CES tracking decisions much easier.

liam_voss_25126

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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