nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moved NPS with session replay — here's our setup

kiran_voss_dac56

Quick one. Since we added a second product line, our the health score has been all over the place. Is that a dashboards config issue or are we reading it wrong?

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Comments

bea_akoto_7aad7

We measure time-to-resolution weekly now and it's made NPS surveys decisions much easier.

elena_ng_9795b

Honestly the feedback widget didn't move churn for us. Salesforce did more.

esme_reyes_1d794

Honestly NPS surveys didn't move CSAT for us. Microsoft Teams did more.

hana_trin_e76bb

Have you tried routing it through HubSpot? Fixed the response rate gap for us.

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