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How we cut the health score reporting from days to minutes

mira_webb_11caf

Trying to get session replay right for renewals at risk. The defaults don't quite fit. What did you change?

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owen_vance_f5c2b

Same setup here. In our case it came down to journey alerts being too broad.

theo_pace_cfe1a

Have you tried routing it through Segment? Fixed the CES gap for us.

paul_soto_3225e

+1. The Segment step is where ours kept breaking.

carl_vance_21cda

We measure CES weekly now and it's made the in-app survey decisions much easier.

cole_pace_e7940

We measure NPS weekly now and it's made segments decisions much easier.

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