nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reusable CES tracking setup we share with new CSMs

jack_okafor_94784

Posting this for self-serve users. We care most about CES and I'm not sure segments is the lever. Talk me out of it?

Find more posts tagged with

Comments

paul_mehta_08c95

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

mira_calvi_02ffc

Spent a week on this. The fix was tying session replay to the account owner field.

tara_soto_d68af

We measure CES weekly now and it's made journey mapping decisions much easier.

ned_pace_6164e

+1. The Segment step is where ours kept breaking.

priya_marsh_868fd

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of