Posting this for enterprise accounts. We care most about CES and I'm not sure auto-theming is the lever. Talk me out of it?
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and response rate tanked.
Worth checking your CSAT window. Ours was skewed until we narrowed it.
Worth checking your the health score window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for our SMB tier.