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Our playbook for CES tracking across new onboarding cohorts

wade_rourke_971b8

Half our team lives in Zendesk, so getting response routing data in there matters. How clean has that been for you?

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cole_voss_c57fd

Have you tried routing it through Slack? Fixed the the health score gap for us.

nina_soto_513bd

Same setup here. In our case it came down to session replay being too broad.

ravi_akoto_be3d5

Curious what cadence you landed on. We over-asked and churn tanked.

tara_ng_71349

Curious what cadence you landed on. We over-asked and response rate tanked.

bea_vance_79917

Honestly response routing didn't move churn for us. Salesforce did more.

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