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How do you handle response routing when we rolled it out to the support team?

dana_frei_692a1

We measured CSAT before and after turning on session replay. The result surprised us. Anyone seen the same?

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Response Routing

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owen_vance_e49c3

+1. The Microsoft Teams step is where ours kept breaking.

elena_webb_9250c

Spent a week on this. The fix was tying dashboards to the account owner field.

yuki_webb_42ad4

We measure CSAT weekly now and it's made response routing decisions much easier.

yuki_vance_26b7f

Same setup here. In our case it came down to the feedback widget being too broad.

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