Quick one. Since we rolled it out to the support team, our time-to-resolution has been all over the place. Is that a session replay config issue or are we reading it wrong?
Spent a week on this. The fix was tying auto-theming to the account owner field.
+1. The Salesforce step is where ours kept breaking.
We measure response rate weekly now and it's made the in-app survey decisions much easier.
