Half our team lives in Microsoft Teams, so getting NPS surveys data in there matters. How clean has that been for you?
We measure the health score weekly now and it's made session replay decisions much easier.
Same setup here. In our case it came down to the in-app survey being too broad.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for new onboarding cohorts.
