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Getting CSAT surveys into Segment cleanly

diego_sato_bace1

We measured renewal rate before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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esme_calvi_87558

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

felix_carr_5a3b6

Same setup here. In our case it came down to CES tracking being too broad.

tom_sato_1e09f

Have you tried routing it through Slack? Fixed the NPS gap for us.

priya_nair_a21f6

Have you tried routing it through Salesforce? Fixed the CES gap for us.

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