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Stopping response rate from sliding after we added a second product line?

esme_mehta_f16fe

We're working through journey mapping and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?

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Response Rate

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paul_hale_e223d

Curious what cadence you landed on. We over-asked and NPS tanked.

hana_voss_37240

Worth checking your the health score window. Ours was skewed until we narrowed it.

marcus_pace_a378c

Have you tried routing it through Salesforce? Fixed the CES gap for us.

dana_nair_5dd32

Have you tried routing it through Intercom? Fixed the time-to-resolution gap for us.

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