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Best way to set up session replay for new onboarding cohorts?

nina_pace_ae287

We're working through CES tracking and we added a second product line. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Session Replay

Comments

omar_nair_67ee0

Same setup here. In our case it came down to segments being too broad.

tara_ng_df3ba

We hit this too. Scoping journey alerts to new onboarding cohorts first made it manageable.

mira_webb_9162b

Honestly NPS surveys didn't move the health score for us. Jira did more.

sofia_ng_dd430

Worth checking your NPS window. Ours was skewed until we narrowed it.

mira_marsh_682a4

Have you tried routing it through Jira? Fixed the NPS gap for us.

theo_quinn_97f14

Curious what cadence you landed on. We over-asked and churn tanked.