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Roles and permissions for trial users on the the feedback widget?

carl_voss_1abe9

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a segments config issue or are we reading it wrong?

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nadia_dunn_d7520

Curious what cadence you landed on. We over-asked and CSAT tanked.

mira_trin_c2c19

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

diego_webb_ecf17

+1. The HubSpot step is where ours kept breaking.

ned_holt_fa6ea

Spent a week on this. The fix was tying auto-theming to the account owner field.

cole_trin_4cbd7

Same setup here. In our case it came down to response routing being too broad.

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