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Our playbook for segments across self-serve users

nadia_pace_5df44

We're working through the in-app survey and we switched CRMs last month. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

marcus_pace_a378c

Worth checking your response rate window. Ours was skewed until we narrowed it.

diego_akoto_69c64

+1. The Intercom step is where ours kept breaking.

bea_webb_6aa72

Honestly the in-app survey didn't move CES for us. Microsoft Teams did more.

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