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Moved churn with CES tracking — here's our setup

bea_pratt_1ace6

Trying to get session replay right for self-serve users. The defaults don't quite fit. What did you change?

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jack_akoto_3298e

Same setup here. In our case it came down to dashboards being too broad.

carl_reyes_e5f62

We hit this too. Scoping CES tracking to renewals at risk first made it manageable.

gus_marsh_82c58

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

ravi_reyes_42771

Honestly the in-app survey didn't move the health score for us. HubSpot did more.

theo_boyd_f3684

Curious what cadence you landed on. We over-asked and renewal rate tanked.

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