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Intercom sync dropping renewal rate — anyone seen this?

hana_trin_b332c

We measured CES before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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kiran_mehta_9cd6a

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

felix_calvi_d2744

Have you tried routing it through Salesforce? Fixed the renewal rate gap for us.

yuki_rourke_da848

Curious what cadence you landed on. We over-asked and NPS tanked.

esme_mehta_f16fe

+1. The Slack step is where ours kept breaking.

diego_rourke_4c5de

Spent a week on this. The fix was tying segments to the account owner field.

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