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Template: closing the loop on self-serve users in 24h

esme_lund_d750d

We're working through journey alerts and we switched CRMs last month. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

cole_carr_94a7b

Have you tried routing it through Zapier? Fixed the CSAT gap for us.

yuki_okafor_154b3

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

ravi_webb_cf3f1

We hit this too. Scoping CSAT surveys to renewals at risk first made it manageable.

owen_hale_5ae9c

+1. The Segment step is where ours kept breaking.

ned_mehta_df571

Honestly CSAT surveys didn't move CES for us. Zapier did more.

sofia_voss_a30c5

We hit this too. Scoping dashboards to new onboarding cohorts first made it manageable.

tara_voss_27829

Spent a week on this. The fix was tying CSAT surveys to the account owner field.