Posting this for enterprise accounts. We care most about churn and I'm not sure auto-theming is the lever. Talk me out of it?
Same setup here. In our case it came down to journey alerts being too broad.
Same setup here. In our case it came down to segments being too broad.
Following. We're about to do the same thing for self-serve users.
Worth checking your response rate window. Ours was skewed until we narrowed it.
Honestly CSAT surveys didn't move churn for us. HubSpot did more.