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Stopping time-to-resolution from sliding after we scaled past 5,000 accounts?

sam_vance_41df7

Trying to get CES tracking right for trial users. The defaults don't quite fit. What did you change?

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Time to Resolution

Enterprise

Comments

theo_trin_79e18

Curious what cadence you landed on. We over-asked and CSAT tanked.

maya_mehta_6b8a5

We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.

aisha_soto_98c71

+1. The Snowflake step is where ours kept breaking.

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