Quick one. Since volume tripled after launch, our the health score has been all over the place. Is that a journey mapping config issue or are we reading it wrong?
+1. The Intercom step is where ours kept breaking.
Spent a week on this. The fix was tying session replay to the account owner field.
+1. The Zapier step is where ours kept breaking.
Following. We're about to do the same thing for renewals at risk.
Honestly dashboards didn't move CSAT for us. Zapier did more.
+1. The Snowflake step is where ours kept breaking.