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Our playbook for CES tracking across new onboarding cohorts

dana_nair_5dd32

We're working through auto-theming and we added a second product line. Curious how others have handled it, especially around response rate. Any rules of thumb?

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Comments

mira_mehta_ac93f

Honestly NPS surveys didn't move response rate for us. Jira did more.

priya_ng_a069e

Following. We're about to do the same thing for new onboarding cohorts.

hana_hale_21582

Curious what cadence you landed on. We over-asked and CSAT tanked.

elena_boyd_98b9b

Honestly CSAT surveys didn't move NPS for us. Jira did more.

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