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SSO question affecting who sees journey mapping

mira_nair_954e1

Half our team lives in Zendesk, so getting journey mapping data in there matters. How clean has that been for you?

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maya_dunn_407d4

+1. The Zapier step is where ours kept breaking.

elena_vance_650cf

Honestly the in-app survey didn't move CSAT for us. Slack did more.

wade_carr_ff57a

Spent a week on this. The fix was tying response routing to the account owner field.

ned_holt_fa6ea

Worth checking your CES window. Ours was skewed until we narrowed it.

felix_reyes_392cd

Curious what cadence you landed on. We over-asked and churn tanked.

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