We're working through the feedback widget and we rolled it out to the support team. Curious how others have handled it, especially around response rate. Any rules of thumb?
Honestly CSAT surveys didn't move the health score for us. Intercom did more.
We measure response rate weekly now and it's made session replay decisions much easier.
Spent a week on this. The fix was tying auto-theming to the account owner field.
Worth checking your the health score window. Ours was skewed until we narrowed it.
