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What we shipped with the in-app survey this quarter

maya_carr_75cb2

We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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Comments

aisha_dunn_c0b1e

Following. We're about to do the same thing for trial users.

mira_reyes_14f34

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

theo_quinn_97f14

We hit this too. Scoping session replay to self-serve users first made it manageable.

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