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Is there a way to break out CES by new onboarding cohorts?

diego_sato_262bb

Posting this for renewals at risk. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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nina_rourke_3c877

Same setup here. In our case it came down to NPS surveys being too broad.

nina_rourke_a040f

Have you tried routing it through Intercom? Fixed the NPS gap for us.

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