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Marketo vs Snowflake for pushing response routing data?

cole_dunn_ceb41

We're working through dashboards and we rolled it out to the support team. Curious how others have handled it, especially around time-to-resolution. Any rules of thumb?

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Comments

bea_nair_1ca01

+1. The Zapier step is where ours kept breaking.

sofia_ng_dd430

Honestly session replay didn't move CSAT for us. Segment did more.

nina_sato_83401

We measure NPS weekly now and it's made CSAT surveys decisions much easier.

jack_pratt_5e6a0

Honestly segments didn't move response rate for us. Salesforce did more.

felix_marsh_2d871

Worth checking your NPS window. Ours was skewed until we narrowed it.

esme_marsh_6eaad

Honestly CSAT surveys didn't move time-to-resolution for us. Microsoft Teams did more.

maya_webb_451e6

Same setup here. In our case it came down to the feedback widget being too broad.