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Stopping CSAT from sliding after we moved to a quarterly cadence?

diego_reyes_c15f0

Posting this for our SMB tier. We care most about time-to-resolution and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

ned_lund_8d743

Curious what cadence you landed on. We over-asked and the health score tanked.

mira_lund_e159a

Honestly segments didn't move time-to-resolution for us. Intercom did more.

omar_dunn_827eb

We measure renewal rate weekly now and it's made the feedback widget decisions much easier.

owen_trin_db316

Have you tried routing it through Zendesk? Fixed the response rate gap for us.

liam_pace_c51cb

Worth checking your CES window. Ours was skewed until we narrowed it.

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