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How we cut renewal rate reporting from days to minutes

dana_holt_02368

We're working through journey alerts and volume tripled after launch. Curious how others have handled it, especially around response rate. Any rules of thumb?

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hana_okafor_ef41e

We measure CES weekly now and it's made NPS surveys decisions much easier.

felix_pace_31365

Have you tried routing it through Marketo? Fixed the CSAT gap for us.

paul_okafor_a5ec4

+1. The Zendesk step is where ours kept breaking.

lena_marsh_0a335

Honestly journey alerts didn't move CES for us. Snowflake did more.

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