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Best way to set up the feedback widget for new onboarding cohorts?

tom_marsh_a2cfc

We're working through CSAT surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around NPS. Any rules of thumb?

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Feedback Widget

Comments

ivy_voss_f9572

Honestly session replay didn't move churn for us. Slack did more.

marcus_holt_b9f0e

Spent a week on this. The fix was tying the feedback widget to the account owner field.

yuki_rourke_da848

We hit this too. Scoping CES tracking to trial users first made it manageable.

kiran_carr_ae7ac

Spent a week on this. The fix was tying journey alerts to the account owner field.

dana_trin_6923a

+1. The Snowflake step is where ours kept breaking.

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