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journey alerts behaving oddly since we added a second product line — ideas?

carl_nair_77c79

We measured renewal rate before and after turning on segments. The result surprised us. Anyone seen the same?

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Journey Mapping

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theo_okafor_0ea22

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

nina_soto_513bd

Spent a week on this. The fix was tying CSAT surveys to the account owner field.

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