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Best way to set up CSAT surveys for renewals at risk?

lena_nair_b590c

Posting this for our SMB tier. We care most about the health score and I'm not sure dashboards is the lever. Talk me out of it?

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Comments

nina_sato_ae902

Honestly journey alerts didn't move NPS for us. Zendesk did more.

sofia_nair_ce365

Worth checking your NPS window. Ours was skewed until we narrowed it.

mira_boyd_b5f57

Honestly CSAT surveys didn't move the health score for us. Snowflake did more.

cole_trin_b2a82

+1. The HubSpot step is where ours kept breaking.

diego_soto_38806

Have you tried routing it through Salesforce? Fixed the CSAT gap for us.

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