We're working through session replay and we added a second product line. Curious how others have handled it, especially around NPS. Any rules of thumb?
We measure CSAT weekly now and it's made session replay decisions much easier.
We hit this too. Scoping response routing to renewals at risk first made it manageable.
+1. The Slack step is where ours kept breaking.
Spent a week on this. The fix was tying the feedback widget to the account owner field.
