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Stopping time-to-resolution from sliding after we moved to a quarterly cadence?

sofia_sato_84d00

Quick one. Since we moved to a quarterly cadence, our response rate has been all over the place. Is that a CES tracking config issue or are we reading it wrong?

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Time to Resolution

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ned_webb_27b43

Curious what cadence you landed on. We over-asked and CSAT tanked.

owen_pace_b8b00

Following. We're about to do the same thing for our SMB tier.

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