Quick one. Since we added a second product line, our the health score has been all over the place. Is that a session replay config issue or are we reading it wrong?
Spent a week on this. The fix was tying journey alerts to the account owner field.
+1. The Zendesk step is where ours kept breaking.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
