We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and NPS tanked.
Honestly auto-theming didn't move the health score for us. Marketo did more.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Curious what cadence you landed on. We over-asked and CSAT tanked.
Honestly NPS surveys didn't move CSAT for us. Segment did more.
Same setup here. In our case it came down to session replay being too broad.